We are currently investigating why some people are having issues viewing PDFs using a Windows PC. This occurs when staff have used the Add File option and have left the setting ‘Open in New Window’ as No.
Until this issues is resolved, a workaround for staff is to set the ‘Open in new window’ option to Yes (use the drop down menu to edit if you’ve already added the document.) Here’s a screencast of how to do this: http://screencast.com/t/S8exa4wDmpHi
Unfortunately we are unable to make this setting Yes by default.
Apologies for any inconvenience caused.
Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or firstname.lastname@example.org.