Blackboard Security certificate updates today.

We have encountered an issue with the Blackboard software security certificates which may require some action on your part.

Blackboard Java security certificates on the 9.1 system globally are expiring today and you may need to accept new certificates to continue using the system as you normally would. This is more likely to affect users on personal machines. ISS clusters are likely to do all this automatically for you.

Additionally, the chat and collaborate certificates are yet to be reissued by Blackboard Inc and will prompt you to trust them. (See below)

To get the new certificates working you will need to follow these instructions for your specific Operating system:

Instructions for Mac Users

1. Click on the Applications folder icon in the list of favourites displayed down the left hand side
2. Click on the Utilities folder to open it
3. Open Java Preferences
4. Click on the Network tab
5. Click the “Delete Files…” button
6. You will be asked to confirm this action; ensure the option “Applications and Applets” is ticked (the other is up to you) and click OK
7. When finished (it should only take a couple seconds), close the Java window, restart your browser, and log back into  the VLE.

Instructions for Windows users

1. Click Start > Control Panel
2. Double-click on the Java icon  (you may need to change to ‘Classic view’ or ‘icon’ view to locate the Java icon)
3. Under the General tab, find the “Temporary Internet Files” section.
4. Click on the Settings button in the “Temporary Internet Files” section
5. Click the “Delete Files…” button
6. You will be asked to confirm this action; leave the defaults checked and click OK

More instructions for Windows users can be found on this official java site:

http://www.java.com/en/download/help/plugin_cache.xml

Note you will need to do this on any machine you use to access the VLE system.

Chat and Collaborate

Additionally, the chat and collaborate certificates are yet to be reissued by Blackboard Inc and will prompt you to trust them. When asked, to enable to chat and collaborate applets to run you will need to accept and trust any certificates from the VLE server (https://vlebb.leeds.ac.uk). Just follow the prompts and ensure you have read and understood them before you click. Be aware, that this is a very specific circumstance and you should not generalise this practice to your other internet use! This advice is a specific workaround for this issue only and would not normally be advised.

If you need help with this, call the ISS helpdesk for advice.

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