Turnitin: Submission and email receipt issues

Issues have been identified with Turnitin affecting the submission process and delivery of receipts by email.

Students are currently unable to submit using Safari on Mac. There have also been reports of screen ‘freezing’ when using Internet Explorer for submissions, in both cases students are advised to use an alternate browser e.g. Chrome or Firefox.

Digital receipts confirming submissions may not be delivered by email.  Additionally, digital receipts may be missing the Submission ID number. You can check your assignment has been successfully submitted by following the steps in our guide: http://www.leeds.ac.uk/vle/students/assess/turnitin/  (Under the Check section > Viewing the digital receipt and checking your submission)

Turnitin are aware of the problems and are working on a resolution to the issues, we will update you via this blog once they have been resolved.

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s