We have unearthed a bug in the Blackboard Survey results download functionality in Blackboard – unfortunately introduced in the latest update.
When downloading the results of a Blackboard Survey from the Grade Centre in Google Chrome, the file downloads without a file extension.
The workaround is to rename the downloaded file with an appropriate extension:
.csv for comma delimited files
.xls for tab delimited files
This issue has been acknowledged by Blackboard as a software fault and will be remedied in a later update.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or by email at firstname.lastname@example.org