Category: downtime
Update – Turnitin Now Available (06/04/22)
After the emergency maintenance that took place between 11:00 and 13:00, access to Turnitin has now been restored.
The issue with marking with Feedback Studio has been resolved as a result of this downtime.
Apologies for any inconvenience caused.
Turnitin Unavailable 11:00 to 12:00 Today (06/04/22)
Turnitin will be down from approximately 11:00 to 12:00 today, 6th April, for emergency maintenance. For continued updates, you can track the issue using Turnitin’s service status: https://turnitin.statuspage.io/
Minerva performance issues – update 23/02
On Tuesday 22 February Minerva experienced issues from approximately 16:05-16:45. A second related incident occurred at 18:20-18:30, although users may have noticed slow performance immediately after this time period.
Our vendor has identified the root cause of the issue to be the module catalogue link in the module menu. Therefore, this link has been disabled until the issue is permanently resolved to prevent further performance issues.
Staff/students will at present not see the Module Catalogue link in the module menu:
If you need to access the module catalogue in the meantime, please go directly to the catalogue and search for the module required:
Undergraduate module catalogue
Taught Postgraduate module catalogue
Apologies for the inconvenience caused by these issues.
From summer 2022, this Minerva News Blog will be relocated. Please check the Digital Education Systems Help website for future news items and updates or follow @DESystemsUoL on Twitter.
Minerva performance issues – update
Our vendor has now applied a fix. We believe this has resolved the issue but will continue to monitor the service. Apologies for any inconvenience caused by this disruption.
From summer 2022, this Minerva News Blog will be relocated. Please check the Digital Education Systems Help website for future news items and updates or follow @DESystemsUoL on Twitter.
Minerva – performance issues
Minerva is currently experiencing performance issues. We have escalated this with the vendor as a matter of urgency. Please accept our sincere apologies for this issue with the service. We will post an update as soon as possible.
From summer 2022, this Minerva News Blog will be relocated. Please check the Digital Education Systems Help website for future news items and updates or follow @DESystemsUoL on Twitter.
Resolved – Turnitin service disruption
Between 11:07 and 11:44 on Tuesday 8th February, students may have encountered errors when attempting to submit, and staff when they attempted to view files through Turnitin.
This issue has now been resolved.
Apologies for any inconvenience caused.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.
From summer 2022, this Minerva News Blog will be relocated. Please check the Digital Education Systems Help website for future news items and updates or follow @DESystemsUoL on Twitter.
Minerva maintenance – Friday 7th January at 3am
Minerva will be unavailable for approximately 1 minute on Friday 7th January at 3am (GMT) for essential maintenance. We have been in discussion with the vendor who recommended this short downtime period which is required to apply a change that will increase capacity. This is in preparation for the up and coming January assessment period when it is expected that staff and students will be making increased use of the service.
Minerva has changed!
Minerva has now been upgraded to the latest version of Blackboard – thank you for your patience as we’ve completed this work.
For the best experience, please clear your browser’s cache, cookies and restart before using Minerva. Find guidance on how to clear your cache for the browser you use.
Protecting your Minerva account
Duo two-factor authentication has already improved security for your Office 365 account, and it’s now been rolled out to Minerva.
What do I need to do?
When you log into Minerva, you’ll be prompted to complete Duo two-factor authentication whenever you log in to Minerva (similar to when you log in to Office 365). You’ll only need to complete Duo authentication when you are prompted for your username and password.
If you haven’t already signed up to Duo do so now – find out more about Duo on the IT website.
New Minerva Homepage
Check out our online guide ‘Navigating Minerva’ to see what’s changed and how you can find the information you need.
Minerva upgrade begins 5pm today (Friday 6th August)
Minerva upgrade
Minerva is being upgraded to the latest version of Blackboard at the beginning of August. Minerva will be unavailable from 5.00 pm on Friday 6 August until Wednesday 11 August while the upgrade takes place. During this time you won’t have access to content. Access to other University systems will be unaffected. Please be sure to download any teaching materials you need for revision before upgrade begins.
An online Minerva guide for staff, highlighting changes following the upgrade, is now available, alongside a summary of key changes for staff. A guide for students has also been published.
Duo Authentication
Whenever you log in to Minerva after upgrade you’ll be prompted to complete Duo two-factor authentication. If you haven’t already signed up to Duo make sure you do so now – don’t leave it until the last minute. Find out more about Duo on the IT website.
Turnitin maintenance notification – Aug 14 2021
Turnitin will be unavailable for 2 hours on August 14, 1600 – 1800 BST.
International users – view for your local time:
https://tinyurl.com/ew59uty2
Papers cannot be accessed, submitted or marked during this period.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.