Category: staff

Submitting to Turnitin using Safari – update

We have been advised by Turnitin that students should no longer experience an issue caused by corrupt caching settings (detailed below) when submitting to Safari. 

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

 

Safari browser users occasionally have problems submitting to Turnitin.

Turnitin have issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

Ensure to give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

 

Minerva and Internet Explorer: it’s time to move on.

Minerva and some of the tools integrated into it no longer support the Internet Explorer web browser.

From Monday 4th May you will need to stop using Internet Explorer to access Minerva. On a Windows machine you should instead use Microsoft Edge or an alternative browser.

Firefox, Safari, Edge and Chrome browser icons

Minerva supports the most recent and penultimate release versions of all major desktop browsers:

  • Google Chrome
  • Microsoft Edge (and Edge ‘Chromium’)
  • Firefox Quantum
  • Safari (Mac Only)

On an IT managed Windows computer you will have access to an up-to-date version of Google Chrome, or Microsoft Edge.

If you need help or advice, please contact the service desk on +44 (0)113 343 3333, fill in the  online contact form, or email itservicedesk@leeds.ac.uk.

Minerva – maintenance complete

Our Easter maintenance is now complete and Minerva is available again.

We do not anticipate any problems, but will continue to monitor the system closely.

Remember: Minerva supports the most recent and penultimate release versions of all major desktop browsers:

  • Google Chrome
  • Microsoft Edge
  • Firefox Quantum
  • Safari (Mac Only)

IE11 is no longer supported.

For the best experience, make sure you clear your browser’s cache before using Minerva.

For guidance on how to clear your cache, follow this link then select the appropriate browser: http://www.refreshyourcache.com/en/home/.

If you need help or advice, please contact the service desk on +44 (0)113 343 3333, fill in the online contact form, or email itservicedesk@leeds.ac.uk.

Learning Technologies Team

Minerva maintenance during Easter

Minerva will be unavailable from:

4pm on Monday 13 April until 1pm Tuesday 14 April (BST).

This is essential maintenance. During this maintenance, Minerva will not be available and you won’t have access to content.

Staff: Do not schedule formative or summative assessment or electronic assignment hand-ins through Minerva for the above dates.

Students: Plan for Minerva downtime by retrieving material you know you will need.

 

Discussion boards on Minerva

Discussion Boards on Minerva are useful for asynchronous discussion.

Staff: see our guide on how to create a Discussion Board in Minerva. You can add one in any module or organisation. Top tip: once created, try it with the Student Preview function so you can check the availability settings are correct.

Students: see our guide on using the Discussion Board.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Delivering a lecture on Blackboard Collaborate Ultra

We have created a quickstart guide on delivering a lecture on Blackboard Collaborate Ultra.

You can use Blackboard Collaborate Ultra to record sessions without students present (recommended for cohorts over 300), just make that clear in the session title.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Recording lectures and sharing on Minerva

If you need to replace your face to face lecture with a recording via Minerva, consider the following options:

1. If your lectures are automatically recorded using the University’s lecture capture system (scheduled using the central timetable), go to the lecture room as normal and deliver your lecture to an empty room. The automatic lecture capture should occur as usual and be available to your students via Minerva in the usual automated way. No further action is required.

2. If you do not normally record your timetabled lectures, you can still deliver your lecture to an empty room but this time use the ad hoc recording feature. To share the recording with students you will need to add the module to the recording in Mediasite, students can then access the recording via the Media link in the Minerva module menu.

3. At your desk/off campus you can:

  • Download the Mediasite desktop recorder to your personal device or University PC to record the lecture (alternatively, if you already use a different type of screen recording software, use this and upload the file to Mediasite.) To share the recording with students you will need to add the module to the recording in Mediasite, students can then access the recording via the Media link in the Minerva module menu.
  • Use Blackboard Collaborate Ultra without students attending – deliver the lecture and record it, then share the recording with students in your module via Minerva. Read the Getting Started on Blackboard Collaborate Ultra guide which explains how to do this.

If you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk. Specify if you need help with Mediasite or Blackboard Collaborate Ultra and they can direct your enquiry to the appropriate team.

Blackboard Collaborate Ultra – FAQs

Do I need software?

Blackboard Collaborate Ultra works on your web browser – you do not need to install software.

What web browser should I use?

Blackboard Collaborate Ultra works on the most recent versions of the following web browsers (note it does not work on IE11):

  • Chrome
  • Firefox
  • Safari
  • Microsoft Edge

Full details of supported browsers/OS are available for staff and for students.

Make sure you have a good internet connection (wired where possible).

I’m a member of staff, how do I access Blackboard Collaborate Ultra?

If you have access to a module or organisation on Minerva, you already have access to Blackboard Collaborate Ultra. Read the Getting Started on Collaborate Ultra guide to find out more. You can add a link to Blackboard Collaborate Ultra in your module for students to access.

The first time you use it, the system takes you through an audio check – it’s a good idea to do this in advance of your session.

Are the sessions recorded?

Not by default. Staff can record them – information on how to record is in our Collaborate Ultra guide. Recordings do not appear in the Media menu item like lecture captures do. Staff need to provide a link to the recordings.

A comprehensive list of FAQs aimed at staff is available if you need to find out more.

 

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.