Category: student

Turnitin submission problems

Turnitin is displaying an invalid file type error when you try to submit a file to a submission area.

This issue is being reported by other institutions and has been escalated to the vendor.

If you have a Turnitin deadline this morning and encounter the error please contact your school immediately, and log a report with the IT Service Desk on Tel 0113 343 3333

We will update you when we have more information.

VLE Service

Resolved: Turnitin Receipt Issues

Turnitin have informed us that all receipts are now being delivered to Office365 email accounts as usual.

Any receipts that students have not received via email up to 15/02/17 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2017/02/14/intermittent-email-receipts-from-turnitin/

If students don’t receive an email receipt within 24 hours of a submission on or after 16/02/17 then please contact the IT Service Desk so we can follow up the issue.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

VLE Service

Intermittent email receipts from Turnitin

Some Turnitin users have reported they are not receiving an email confirmation of their submission. This issue is being investigated by Turnitin engineers.

If you have made a submission recently and you have not received an email receipt, you can manually check your digital receipt to confirm the submission:

Viewing the digital receipt and checking your submission

Return to the assignment area. If you have successfully submitted your digital receipt will be available to view.

To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.

Download your receipt
Example of a receipt

Full guidance is available on our website, under the ‘Check’ tab: http://www.leeds.ac.uk/vle/students/assess/turnitin/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the 
online contact form, or helpdesk@leeds.ac.uk.VLE Service

Resolved: Turnitin Server Issues

Turnitin have fixed the issue where users were receiving a ‘Server Error’ page.

Students should now be able to submit files and staff should be able to access submissions with no issues. If issues do persist then please contact the IT Service Desk.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

VLE Issues – Tuesday 10th January

The VLE experienced some performance issues yesterday, which may have meant pages and documents took longer to load and some users may have had problems logging in. These issues started at 16:30.

This was resolved by restarting the VLE. During this period, the VLE was unavailable from 17:10 until 17:30. Full service was resumed from 17:30.

Service was monitored overnight and the VLE is now stable.

VLE Service

Resolved: Issue with Turnitin Receipts by Email

Turnitin have informed us that receipts are now being delivered to Office365 email accounts as usual.

Any receipts that students have not received via email since 30/11/16 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2016/12/01/turnitin-issue-with-email-receipts/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

VLE Service

Turnitin: Issue with Email Receipts

Turnitin are experiencing issues with email receipts not been delivered to Office365 email accounts, meaning submissions are currently unlikely to get an email confirmation.

You can still manually check your digital receipt to confirm the submission, advice on how to do this is listed below.

Viewing the digital receipt and checking your submission

You can check that you have submitted successfully by returning to the assignment area, your digital receipt will be stored here. You will notice that the email address is different to your University one, please disregard this, all emails will be sent to your University of Leeds email account.

To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.

Download your receipt
Example of a receipt

Full guidance is available on our website, under the ‘Check’ tab: http://www.leeds.ac.uk/vle/students/assess/turnitin/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the 
online contact form, or helpdesk@leeds.ac.uk.

VLE Service