Category: student

Resolved – Turnitin Issues

Issues with Turnitin, which prevented users from accessing the service between 14:52 on Friday 15th February – 07:06 GMT on Saturday 16th February, have now been resolved.

Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

UPDATE: Minerva Feeds

The data feed between Banner and Minerva ran successfully overnight, meaning that all staff and student enrolments should now be up to date.

We will continue to monitor the service and the data feeds over the next 24 hours to make sure everything is running as normal.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Update: Issues with Minerva

Minerva is now stable and users should no longer have access issues or experience slow loading of pages. However, feeds from Banner are currently not running, meaning staff and student enrolments to modules and organisations are not being processed. Engineers are looking at the feed issue to get it back up and running as soon as possible.

If you do encounter any other issues then please contact the IT Service Desk.

We apologies for any inconvenience caused over the past week.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Issues with Minerva

Some users are still having issues with Minerva; including possible slow load times.

Engineers are investigating this issue as a matter of priority. If you are affected by this issue, then please let the Service Desk know: https://leeds.service-now.com/it?id=service_status&service=0d3f67556f5a150002935a8e5d3ee451

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin submissions using Safari

We recently recommended that students do not submit to Turnitin using the Safari browser.

Turnitin have now issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

We cannot confirm how widespread this issue is so please give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.