Category: Uncategorized

Minerva – continuing difficulties

Minerva continues to experience technical difficulties and is currently unavailable. We do not have any further information to share at present and are unfortunately unable to provide an estimate of when normal service will be restored.

If you are affected by this issue, please let the Service Desk know by following this link: https://leeds.service-now.com/it?id=contact_form

Once again, we offer our sincere apologies for the inconvenience.

Minerva – Currently Unavailable

Minerva is currently unavailable, apologies for any inconvenience.

If you are affected by this issue, please let the Service Desk know by following this link: https://leeds.service-now.com/it?id=contact_form

Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Minerva – Access restored

Access to Minerva has been restored.

We experienced an unexpected outage between 1500 and 1543, due to a database issue.

Any students experiencing submission issues during this outage should contact their School for advice.

Please accept our apology for any inconvenience caused.

The Learning Technologies Team.

Collaborate Ultra Updates

There have been some significant functionality updates added to Collaborate Ultra that are due to be released on 21st March 2019.

Improvements to browser support

Along with Chrome and Firefox, users are now able to utilise the full functionality of Collaborate Ultra when accessing sessions in Safari 11, Safari 12, iOS 11, iOS 12, and Microsoft Edge.

The Flash plugin will be retired by the end of 2020, which means ending support for Internet Explorer 11 on Windows and Safari 10 on Mac OS. Blackboard have been working on extending compatibility of the full Collaborate Ultra experience with modern browsers that support WebRTC. This provides a better experience for users and can meet the technical needs of an online session.

Custom polling

Rather than having yes/no and numbers as available answers in a poll, moderators can now write their own custom questions and answers as an optional addition.

Improvements to connectivity indicators

Moderators are able to monitor an attendees connection quality using an easy to interpret connection status indicator. This will include details around the quality of audio, video and content.

Getting started with Collaborate Ultra?

If you’d like to know more about Collaborate Ultra, take a look at our help pages or contact the Learning Technologies team via the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submission Issues

Turnitin is experiencing a service outage, and is unavailable.

This affects students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues as a priority.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Issue with Chrome extension for Collaborate Ultra users

There are currently issues with Collaborate Ultra when accessing the tool via Chrome v71. This new version of the browser stops users from being able to add the ‘Share Desktop’ extension from within a Collaborate session. This will only occur when trying to share an application from a machine for the first time.

Blackboard are currently looking into the issue. A quick workaround would be to use Firefox to access Collaborate Ultra at present.

Alternatively, you can install the Chrome extension manually using the following steps:

  1. Make sure Chrome is up to date: chrome://settings/help
  2. Restart your computer
  3. Open Chrome and download the extension directly from: https://chrome.google.com/webstore/detail/desktop-sharing/ajojghojfapedgfkjmhchgblmjfanggo
  4. Click “Add to Chrome”
  5. Close or Quit Chrome
  6. Open Chrome and check the “Desktop Sharing” extension is installed and “on” in chrome://extensions
  7. Try application sharing in Collaborate Ultra