Category: Uncategorized

Resolved: Turnitin Server Issues

Turnitin have fixed the issue where users were receiving a ‘Server Error’ page.

Students should now be able to submit files and staff should be able to access submissions with no issues. If issues do persist then please contact the IT Service Desk.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Turnitin Server Issues

We are experiencing an issue with Turnitin where users are receiving the message ‘Internal Server Error – Read’.

This issue could affect students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

VLE Issues – Tuesday 10th January

The VLE experienced some performance issues yesterday, which may have meant pages and documents took longer to load and some users may have had problems logging in. These issues started at 16:30.

This was resolved by restarting the VLE. During this period, the VLE was unavailable from 17:10 until 17:30. Full service was resumed from 17:30.

Service was monitored overnight and the VLE is now stable.

VLE Service

Resolved: Issue with Turnitin Receipts by Email

Turnitin have informed us that receipts are now being delivered to Office365 email accounts as usual.

Any receipts that students have not received via email since 30/11/16 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2016/12/01/turnitin-issue-with-email-receipts/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

VLE Service

Fixed: VLE Issues

The VLE is now performing as usual, following load time and log in issues. The issues have been forwarded to the vendor for investigation.

If you continue to have problems, then please contact the IT Service Desk.

VLE Service

 

VLE Issues

The VLE is currently experiencing some performance issues, which may mean pages and documents take longer to load and you may have problems logging in.

We are looking into the issues as a matter of urgency and will update as soon as possible.

VLE Service