Turnitin: Issue with Email Receipts

Turnitin are experiencing issues with email receipts not been delivered to Office365 email accounts, meaning submissions are currently unlikely to get an email confirmation.

You can still manually check your digital receipt to confirm the submission, advice on how to do this is listed below.

Viewing the digital receipt and checking your submission

You can check that you have submitted successfully by returning to the assignment area, your digital receipt will be stored here. You will notice that the email address is different to your University one, please disregard this, all emails will be sent to your University of Leeds email account.

To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.

Download your receipt
Example of a receipt

Full guidance is available on our website, under the ‘Check’ tab: http://www.leeds.ac.uk/vle/students/assess/turnitin/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the 
online contact form, or helpdesk@leeds.ac.uk.

VLE Service

Fixed: VLE Issues

The VLE is now performing as usual, following load time and log in issues. The issues have been forwarded to the vendor for investigation.

If you continue to have problems, then please contact the IT Service Desk.

VLE Service


VLE Issues

The VLE is currently experiencing some performance issues, which may mean pages and documents take longer to load and you may have problems logging in.

We are looking into the issues as a matter of urgency and will update as soon as possible.

VLE Service


Turnitin submission issues

We are experiencing an issue with Turnitin where students are unable to submit to assignments after the due date.

The issue is affecting other institutional user and Turnitin are working on a resolution. In the meantime if you need to make a submission after the due date, or have an extension where the due date has passed send the file to your school who can submit it on your behalf.

This issue does not impact on submissions made before the due date.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Collaborate: Staff online drop-in sessions

Do you have a question about how to use Blackboard Collaborate to deliver your online events?

Feel free to ‘drop-in’ any time on any of the dates below where facilitators from the VLE Service and SDDU will be online to answer any questions you have on the use of Collaborate.

The sessions are more suitable for colleagues who have already attended the First Steps with Blackboard Collaborate Training or for colleagues who have some experience of delivering online events and may be migrating from another platform (such as Adobe Connect).


Thursday 20th October, Monday 21st November or  Tuesday 6th December

Session time: 12:00 – 13:00

Session link: here

Joining the Session 

  • All staff managed Windows desktops already have the Blackboard Collaborate Launcher already installed.
  • If you are using your own PC or Mac see this guide.
  • Access the test room to configure your audio before the session.
  • Please ensure you have an appropriate headset available as you will be expected to ask your question using audio.
  • Type in your name when requested. It might take a few minutes to join the room so please be patient.
  • For technical issues please email itservicedesk@leeds.ac.uk or phone 0113-3433333.

We look forward to meeting you online.

How can PhD students get staff access to modules?

PhD students often need staff access to modules to teach or grade and must get a staff IT username to use specialised tools such as Turnitin.

The student will get a staff IT username which needs to be associated to their staff ID number, meaning they can be enrolled via Banner.

Faculty IT will have to approve the IT user account and Central HR will have to provide the user with a Staff ID. Once this is finalised, enrolments will come from Banner overnight.

We recommend the Teaching Assistant module role for PhD Students. This allows them to edit the module/access the Grade Centre. Other roles are described in our roles guide.

Remember that if the student just needs to see a module but not edit or grade, staff on the module can enrol them as a student.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.