Tagged: assessment

Submitting to Turnitin using Safari

Safari browser users are reporting they are having problems submitting to Turnitin.

Turnitin have issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

Ensure to give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submission Issues – 29/04

Issues with Turnitin, which prevented users from accessing the service between 04:45 and 07:48 on Monday 29th April, have now been resolved.

Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Training: Introduction to Marking with Turnitin

The Learning Technologies Team are working with OD&PL to provide some hands on training for online marking, using Feedback Studio by Turnitin.

This training is open to academic staff and PGRs who teach and want to know more about how to use the system. The session will include a walkthrough demonstration, a chance to use the marking tools, discussion and Q&A.

Several dates are available; visit the OD&PL website to find out more and secure your place.

onlinemarking_training

Resolved – Turnitin Issues

Issues with Turnitin, which prevented users from accessing the service between 14:52 on Friday 15th February – 07:06 GMT on Saturday 16th February, have now been resolved.

Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin submissions using Safari

We recently recommended that students do not submit to Turnitin using the Safari browser.

Turnitin have now issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

We cannot confirm how widespread this issue is so please give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submissions using Safari

During recent weeks, several students have reported issues when submitting assignments in the Safari browser. This has been reported to Turnitin however we are yet receive confirmation of the cause.

While we are investigating this issue, we recommend that students do not use Safari to make submissions in Minerva and instead use the current version of Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.