Tagged: assessment

Turnitin submissions using Safari

We recently recommended that students do not submit to Turnitin using the Safari browser.

Turnitin have now issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

We cannot confirm how widespread this issue is so please give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submissions using Safari

During recent weeks, several students have reported issues when submitting assignments in the Safari browser. This has been reported to Turnitin however we are yet receive confirmation of the cause.

While we are investigating this issue, we recommend that students do not use Safari to make submissions in Minerva and instead use the current version of Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submission Issues

Between 10:00 and 14:00 today, some students may have had issues submitting to Turnitin. This issue only affected students that had not previously submitted to Turnitin at the University of Leeds, as they did not have an account on the Turnitin system.

This issue has now been resolved and all students can submit as normal.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Issue Resolved: Downloads from Turnitin

Issues with Turnitin, which prevented users from downloading ‘Online Grading Papers’, have now been resolved.

Users should be able to request papers and download the generated zip file.

Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Issue: Downloads from Turnitin

We have been made aware of a potential issue when staff download the ‘Online Grading Paper’ from the Turnitin inbox. Intermittently the download will fail or papers will be missing from the generated zip folder.

This does not affect downloads of ‘Originally Submitted Files’.

Turnitin have acknowledged this issue and are currently investigating.

Partial Failure MessageTurnitin_Download_2Files

Full Failure MessageTurnitin_Download_Failure

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Resolved – Turnitin Unavailable

Issues with Turnitin, which prevented users from accessing the service between 10:48 – 13:33 BST on Thursday 25th October, have now been resolved. Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Unavailable

Turnitin is experiencing a service outage, and is unavailable.

This affects students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues as a priority.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.