Tagged: assignments

Intermittent email receipts from Turnitin

Some Turnitin users have reported they are not receiving an email confirmation of their submission. This issue is being investigated by Turnitin engineers.

If you have made a submission recently and you have not received an email receipt, you can manually check your digital receipt to confirm the submission:

Viewing the digital receipt and checking your submission

Return to the assignment area. If you have successfully submitted your digital receipt will be available to view.

To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.

Download your receipt
Example of a receipt

Full guidance is available on our website, under the ‘Check’ tab: http://www.leeds.ac.uk/vle/students/assess/turnitin/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the 
online contact form, or helpdesk@leeds.ac.uk.VLE Service

Turnitin Server Issues

We are experiencing an issue with Turnitin where users are receiving the message ‘Internal Server Error – Read’.

This issue could affect students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

I can’t see my assignment!

The No 1 complaint from students that the VLE Service receives is that module content, and frequently, assignments, have not appeared in their modules.

This is usually very easy for you to fix.

Turnitin Assignments are available by default when you add them, so check adaptive release rules to ensure you haven’t added rules by accident.


Blackboard Assignments are also available by default – check you haven’t modified the availability option in the Assignment settings:

Make an assignment available

Lastly, if you use content items on your module menu, check that the menu item is available:


If there is a symbol next to your menu item as in the screenshot above, click the menu item’s drop down menu and click Show Link.

Show Users screenshot