Tagged: browser

Images don’t display in emailed Announcements

Internet Explorer users need to be aware of a new issue with announcements that include embedded images. Images will not display if an announcement is emailed. The issue only occurs if the announcement was created using Internet Explorer, and only affects users who read the announcement outside of the VLE.

A workaround is to use Chrome or Firefox when creating the announcement.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Turnitin and Internet Explorer

Turnitin have removed support for Internet Explorer 10 (IE10) and earlier versions without prior notice. To ensure you don’t experience issues when accessing Turnitin we recommend that you use the Chrome or Firefox browser.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Browser compatability

The following browsers are supported when using the VLE:

  • Chrome™ (stable channel) from Google
  • Firefox® (stable channel) from Mozilla
  • Firefox® (ESR channel) from Mozilla
  • Internet Explorer® 11 from Microsoft
  • Internet Explorer 10 from Microsoft
  • Internet Explorer 9 from Microsoft
  • Safari® 8 from Apple
  • Safari® 7 from Apple
  • Safari® 6 from Apple

Our VLE vendor (Blackboard) recommends you do not use unsupported browsers (e.g. Microsoft Edge) for any assessed work.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Staff only: Internet Explorer 11 Issue

This issue only affects staff using Internet Explorer 11 (IE11). IE11 is not yet supported on the official staff desktop by IT Services. Student users of the VLE are not affected by this issue.

Please note IE11 is not officially supported on Blackboard 9.1 SP12 (our version).

Microsoft have very recently applied a security update to IE11
http://technet.microsoft.com/en-us/security/bulletin/ms14-010

This patch is causing the IE11 browser to crash when a staff member with editing rights visits a module in the VLE with EDIT mode on.

A dialog will display advising:

“Internet Explorer has stopped working” Your only option then is to close the program.

There is no safe workaround for Windows, so if you have upgraded your desktop to IE11 you should switch to Chrome or Firefox (latest versions) to use the VLE.

Staff: Turnitin GradeMark issue with Chrome

An issue has been identified affecting staff using GradeMark with Google Chrome. Chrome becomes unresponsive and will prompt you to shut the webpage. Staff are advised to use an alternative browser e.g. Internet Explorer or Firefox.

Turnitin are aware of the problem and are working on a resolution to the issue, we will update you via this blog once the issue has been resolved.

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.