Tagged: browser

Blackboard Collaborate Browser Compatibilty

Blackboard Collaborate have announced they are ending support for the current ‘native’ Microsoft Edge browser.

From the 1st July, the only Microsoft browser which will be supported will be the new Microsoft Edge Chromium browser.

Blackboard Collaborate’s full compatibility list is as follows:

Collaborate browser support
Browser (Most recent two releases only) Desktop Mobile
Google ChromeTM Windows®, macOS, Ubuntu AndroidTM
Firefox® Windows, macOS Not supported
Safari® macOS 10.13+ iOS® 12+, iPadOS
Microsoft Edge® (Chromium) Windows, macOS Android, iOS

 

Leeds Desktop users will have access to a supported version of Google Chrome, which remains fully compatible with Collaborate.

Submitting to Turnitin using Safari

Safari browser users occasionally have problems submitting to Turnitin.

Turnitin have issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

Ensure to give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Submitting to Turnitin using Safari

Safari browser users are reporting they are having problems submitting to Turnitin.

Turnitin have issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

Ensure to give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin submissions using Safari

We recently recommended that students do not submit to Turnitin using the Safari browser.

Turnitin have now issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

We cannot confirm how widespread this issue is so please give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submissions using Safari

During recent weeks, several students have reported issues when submitting assignments in the Safari browser. This has been reported to Turnitin however we are yet receive confirmation of the cause.

While we are investigating this issue, we recommend that students do not use Safari to make submissions in Minerva and instead use the current version of Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Browser Compatibility

A brief reminder that Turnitin no longer support the use of Internet Explorer 11. We first informed the community of this in May, however this has come to a head today with the first reports of the tool failing in older versions of the unsupported browser.

If you are an IE11 user for Turnitin, please switch to a supported browser for Turnitin work.

Turnitin now support the latest and one previous version of Chrome, Firefox, Safari, and Microsoft Edge.

  • Firefox (Quantum)
  • Chrome
  • Safari
  • Microsoft Edge (Edge 17 and 16 are supported, but version 15 is known to work).

For users of the current campus Windows desktops, macOS or Linux machines,  we recommend you use the latest Google Chrome, or the latest Firefox Quantum browsers for Turnitin specific work.

These browsers are also suitable for all other Minerva activity.

Turnitin Browser Compatibility

Turnitin no longer support the use of IE11.

Turnitin now support the latest and one previous version of Chrome, Firefox, Safari, and Microsoft Edge.

  • Firefox (Quantum)
  • Chrome (66)
  • Safari (11)
  • Microsoft Edge

For users of the current campus Windows desktops, macOS or Linux machines,  we recommend you use the latest Google Chrome, or the latest Firefox Quantum browsers for Turnitin specific work.

These browsers are also suitable for all other Minerva activity.