Tagged: email

Double spacing – VLE emails

There is a known issue where emails sent using the VLE’s Email Tool will have double spacing, even though they display with single line spacing in the Content Editor.

A workaround is to hold down the Shift and Enter keys instead of Enter when composing an email.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Fixed: Manual enrolments & Organisation emails

Two issues introduced during the summer 2014 upgrade are now fixed:

Manual enrolments – Staff can once again manually enrol users onto VLE modules/organisations (with the student/participant role).

NOTE: Any staff and students that are either delivering or officially studying a module should continue to be added via the usual method in Banner. Further information on enrolments is available in our guide.

Email tool in organisations – It is now possible to send emails via organisations.

Comments are welcome, however if you need help or advice please contact the IT helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

Important: beware of phishing emails

There is a worldwide phishing scam targeting Universities with Blackboard VLE. Leeds users have received these emails.

Be advised that the University/Blackboard will not send emails asking for your username and password.

The VLE’s URL begins https://vlebb.leeds.ac.uk/ and the log in screen looks like this:

vleScreenshot

Users may also access the VLE via the Portal at http://portal.leeds.ac.uk/ (which redirects to https://leedsportal.leeds.ac.uk):

portalscreenshot

Here is an example of a phishing email recently received by a Leeds user (sent from eresources@blackboard.com):

Hello,
An important course form has been posted to you through the Blackboard Learning System.
Please sign in immediately to view the form.
Click here to sign in
Thank you,
Blackboard Learn.

This kind of email is not genuine. You should not respond to it.

Delay/non delivery of Turnitin email receipts

Occasionally during busy periods Turnitin confirmation of submission email receipts may be significantly delayed or not delivered. This doesn’t mean a submission hasn’t been successful.

Students who have successfully submitted will see an on screen receipt and associated paper ID. Those that have already submitted and want to check it can return to the assignment and view their paper. Instructions on how to do this are in the ‘Check submission’ section of the student Turnitin guide.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Emailing module announcements

Instructors: Please be aware that if you create a date restricted announcement and select the email announcement option Blackboard will send the email immediately to module users. This also applies to modules that are unavailable.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Keep up to date with the latest news from the VLE Service by email

You can now subscribe to the latest news, hints, tips & updates from the VLE Service through our new mailing list service, meaning all new blog entries will be automatically sent to you as an email.

You can subscribe via the VLE support website.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.