Tagged: error

Viewing external links in Internet Explorer 8

We have had several reports of staff and students being unable to access external links that are set to open in the same window of the VLE.

This occurs when a security message is displayed and you choose to only display content that has been delivered securely. The message is displayed as Internet Explorer recognises the content as being outside of the VLE.

To resolve this you need to delete your browser history and then when you next see the message, allow content which hasn’t been delivered securely. Read the guide to see how:

http://www.leeds.ac.uk/vle/staff/guides/link.htm#tabs-3

This issue will not affect users of Mozilla Firefox, Safari or Google Chrome.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

26/10 Questionmark – ‘Service unavailable’

We experienced a short outage to the Questionmark assessment server between 16:00 – 16:40 today (26 October 2011). During this period students attempting to access assessments via the VLE will have seen a 500 Internal Error message, and those trying to submit an attempt in progress will have seen the error ‘Service Unavailable’.

Any attempts that were in progress/submitted at this point will need to be made again.

If you require access to an assessment which is set to a limited number of attempts that you have exceeded due to the outage please contact your tutor/department.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Questionmark – Invalid characters

Questionmark has a list of invalid characters which can’t be used when authoring and scheduling assessments.

These are:

  • “ (Double Quote)
  • ‘ (Single Quote)
  • & (Ampersand)
  • / (Forward Slash)
  • \ (Back Slash)
  • , (Comma)
  • £ (British Pound)
  • ¦ (Pipe)
  • < (Less than sign) > (Greater than sign)
  • : (Colon)
  • ; (Semi-colon)
  • # (Hash)

And should not be used in:

  • Topic/Question name
  • Assessment name
  • Assessment folder
  • Schedule name in Blackboard

When creating topics or assessments in Authoring Manager you will see an on screen notification stating the character you have entered is invalid.

However if any invalid characters are entered as part of the assessment schedule in Blackboard  Instructors receive no warning and will be able to access the assessment without any issues.  Students attempting to access the assessment will see the error message “Access denied. Unable to proceed due to improper call of Perception.”

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Questionmark error messages

An issue affecting staff & students when connecting to Questionmark via the VLE has been resolved. Users experiencing this issue will have seen a 500 Internal Error message.

Error message

This was caused by one of the five VLE servers being unable to connect to Questionmark, anyone accessing that server will have experienced the issue.

Please accept our apologies for any inconvenience this has caused.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Viewing external links in Internet Explorer 8

We have had several reports of staff and students being unable to access external links that are set to open in the same window of the VLE.

This occurs when a security message is displayed and you choose to only display content that has been delivered securely. The message is displayed as Internet Explorer recognises the content as being outside of the VLE.

To resolve this you need to delete your browser history and then when you next see the message, allow content which hasn’t been delivered securely. Read the guide to see how:

http://www.leeds.ac.uk/vle/staff/guides/link.htm#tabs-3

This issue will not affect users of Mozilla Firefox, Safari or Google Chrome.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Problems downloading Turnitin assignments using Internet Explorer

Turnitin have confirmed that there is an issue preventing staff from downloading multiple files when using Internet Explorer 7 or 8.  Users will see the error ‘Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.’

A copy of the error message you may see

Turnitin have confirmed that they are working on resolving this issue as soon as possible, but in the meantime multiple files can still be downloaded using Mozilla Firefox, or alternatively you can continue to download single files using Internet Explorer by selecting the file icon to the right of the assignment title.

File icon

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.