Tagged: ie8

Display issue – Questionmark scheduling in Internet Explorer

Staff using Internet Explorer 8 or 9 to schedule Questionmark assessments in the VLE will notice a display glitch in the ‘Schedule an Assessment page’, which makes it difficult to enter a schedule name and description.

We have identified and are testing a fix, and will update the blog when it’s resolved.

In the interim you are advised to use the Chrome or Firefox browsers to schedule assessments.

This issue does not impact on students taking the assessment in IE8, which will continue to work normally. Students should only take assessments in IE8, Firefox or Chrome.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Viewing external links in Internet Explorer 8

We have had several reports of staff and students being unable to access external links that are set to open in the same window of the VLE.

This occurs when a security message is displayed and you choose to only display content that has been delivered securely. The message is displayed as Internet Explorer recognises the content as being outside of the VLE.

To resolve this you need to delete your browser history and then when you next see the message, allow content which hasn’t been delivered securely. Read the guide to see how:

http://www.leeds.ac.uk/vle/staff/guides/link.htm#tabs-3

This issue will not affect users of Mozilla Firefox, Safari or Google Chrome.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Viewing external links in Internet Explorer 8

We have had several reports of staff and students being unable to access external links that are set to open in the same window of the VLE.

This occurs when a security message is displayed and you choose to only display content that has been delivered securely. The message is displayed as Internet Explorer recognises the content as being outside of the VLE.

To resolve this you need to delete your browser history and then when you next see the message, allow content which hasn’t been delivered securely. Read the guide to see how:

http://www.leeds.ac.uk/vle/staff/guides/link.htm#tabs-3

This issue will not affect users of Mozilla Firefox, Safari or Google Chrome.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Problems downloading Turnitin assignments using Internet Explorer

Turnitin have confirmed that there is an issue preventing staff from downloading multiple files when using Internet Explorer 7 or 8.  Users will see the error ‘Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.’

A copy of the error message you may see

Turnitin have confirmed that they are working on resolving this issue as soon as possible, but in the meantime multiple files can still be downloaded using Mozilla Firefox, or alternatively you can continue to download single files using Internet Explorer by selecting the file icon to the right of the assignment title.

File icon

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Internet Explorer 9 and the VLE

Internet Explorer 9 (IE9) is currently incompatible with the VLE.

Staff and Students are advised to use Internet Explorer 8 or Firefox 3.6. Firefox 5 and upwards are also compatible but not currently certified with our instance of Blackboard.

Further information on browser requirements can be found on the VLE support website. A detailed list of supported browsers & operating systems can also be found on theBlackboard knowledge base.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.