Tagged: issue

Minerva Unavailable – 8th October

Minerva is currently unavailable. The issue is currently under investigation by IT.

If you are affected by this issue; you can let the Service Desk know by following this link:
https://it.leeds.ac.uk/it?id=services_status
(You will need to log in to state that you are affected)

Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Minerva Unavailable – Update/Advice

Minerva is still unavailable and engineers are working on the issue. We currently have no estimated time for when Minerva will be available again.

Turnitin Submissions
We understand that there are a number of dissertations that require submitting to Turnitin today. Please make sure you have got a ticket from the Service Desk if you are affected. You can do that directly: https://leeds.service-now.com/it?id=service_status&service=0d3f67556f5a150002935a8e5d3ee451

Registration
If you are a new student that wishes to register, you can do this directly via Student Services

Key Services
The ‘Minerva is unavailable’ page has a list of links for key services, including email and Office365 access, library accounts, reading lists, accommodation portal and printer credits.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin unavailable

Turnitin is experiencing a service outage, and is unavailable.

This affects students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues as a priority.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

UPDATE: Minerva Issues

We continue to experience an issue which is stopping the Minerva login page showing to users.

Users will be getting the message ‘Secure Connection Failed’. IT are working to resolve this issue as soon as possible and reinstate access to the page.

We will update you here as soon as we have a fix.

Please accept our apologies for the interruption.

Learning Technologies Team

Resolved – Turnitin receipt issues

From the 02/05/17 to 31/05/17 some users may not have received email receipts for assignments submitted to Turnitin. This has now been resolved.

Any receipts that students have not received via email up to 31/05/17 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2017/02/14/intermittent-email-receipts-from-turnitin/

If students don’t receive an email receipt within 24 hours of a submission on or after 01/06/17 then please contact the IT Service Desk so we can follow up the issue.

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.VLE Service

Intermittent email receipts from Turnitin

Some Turnitin users have reported they are not receiving an email confirmation of their submission. This issue is being investigated by Turnitin engineers.

If you have made a submission recently and you have not received an email receipt, you can manually check your digital receipt to confirm the submission:

Viewing the digital receipt and checking your submission

Return to the assignment area. If you have successfully submitted your digital receipt will be available to view.

To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.

Download your receipt
Example of a receipt

Full guidance is available on our website, under the ‘Check’ tab: http://www.leeds.ac.uk/vle/students/assess/turnitin/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the 
online contact form, or helpdesk@leeds.ac.uk.VLE Service