Tagged: issues

FIXED: Minerva Data Issues

Following the issues at the end of last week, the data in Minerva is now accurate as of Tuesday evening. All module, organisation, user and enrolment data was successfully taken from Banner last night.

As reported on Friday, all the student enrolments for 17/18 that were incorrectly disabled, were reinstated and all user enrolments should now be correct.

We will continue to take nightly feeds as usual from this evening.

If you still have issues with enrolments or data, then please contact the IT Service Desk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

We apologise for any inconvenience caused.

Learning Technologies Team

Minerva Issues

We are currently experiencing an issue with logging into Minerva.

Users who are already logged in may find Minerva is slow.

This is being investigated.

Apologies for any inconvenience.

Learning Technologies Team

UPDATE: Minerva Available

Access to Minerva has now been reinstated on campus. Users will no longer get the ‘Secure Connection Failed’ message and the login page will now load.

Some off campus users may be able to access Minerva, but others may continue to have issues. This will resolve itself once the changes made are recognised by all Internet Service Providers.

It is possible that users could get stuck in a loop if they have tried to login during the outage. In this case, please clear your browser cache, save any work and close all your browser windows before trying again. The loop will display this message:

Screen Shot 2017-09-07 at 11.55.53

Please accept our apologies for the interruption.

If you continue to have access issues then please contact the IT Service Desk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Learning Technologies Team

Minerva Connection Failure

We are currently experiencing an issue which is stopping the Minerva login page showing to users.

Users will be getting the message ‘Secure Connection Failed’. IT are working to resolve this issue as soon as possible and reinstate access to the page.

We will update you here as soon as we have a fix.

Please accept our apologies for the interruption.

Learning Technologies Team