Tagged: issues

Resolved: Turnitin Server Issues

Turnitin have fixed the issue where users were receiving a ‘Server Error’ page.

Students should now be able to submit files and staff should be able to access submissions with no issues. If issues do persist then please contact the IT Service Desk.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Turnitin Server Issues

We are experiencing an issue with Turnitin where users are receiving the message ‘Internal Server Error – Read’.

This issue could affect students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Turnitin: Issue with Email Receipts

Turnitin are experiencing issues with email receipts not been delivered to Office365 email accounts, meaning submissions are currently unlikely to get an email confirmation.

You can still manually check your digital receipt to confirm the submission, advice on how to do this is listed below.

Viewing the digital receipt and checking your submission

You can check that you have submitted successfully by returning to the assignment area, your digital receipt will be stored here. You will notice that the email address is different to your University one, please disregard this, all emails will be sent to your University of Leeds email account.

To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.

Download your receipt
Example of a receipt

Full guidance is available on our website, under the ‘Check’ tab: http://www.leeds.ac.uk/vle/students/assess/turnitin/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the 
online contact form, or helpdesk@leeds.ac.uk.

VLE Service

Turnitin submission issues

We are experiencing an issue with Turnitin where students are unable to submit to assignments after the due date.

The issue is affecting other institutional user and Turnitin are working on a resolution. In the meantime if you need to make a submission after the due date, or have an extension where the due date has passed send the file to your school who can submit it on your behalf.

This issue does not impact on submissions made before the due date.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.