Tagged: issues

UPDATE: Minerva Feeds

The data feed between Banner and Minerva ran successfully overnight, meaning that all staff and student enrolments should now be up to date.

We will continue to monitor the service and the data feeds over the next 24 hours to make sure everything is running as normal.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Update: Issues with Minerva

Minerva is now stable and users should no longer have access issues or experience slow loading of pages. However, feeds from Banner are currently not running, meaning staff and student enrolments to modules and organisations are not being processed. Engineers are looking at the feed issue to get it back up and running as soon as possible.

If you do encounter any other issues then please contact the IT Service Desk.

We apologies for any inconvenience caused over the past week.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Issues with Minerva

Some users are still having issues with Minerva; including possible slow load times.

Engineers are investigating this issue as a matter of priority. If you are affected by this issue, then please let the Service Desk know: https://leeds.service-now.com/it?id=service_status&service=0d3f67556f5a150002935a8e5d3ee451

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Resolved – Turnitin unavailable

Issues with Turnitin, which prevented users from accessing the service between 09:37 – 14:36 BST on Monday 22nd October, have now been resolved. Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin unavailable

Turnitin is experiencing a service outage, and is unavailable.

This affects students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues as a priority.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin service degradation

Turnitin have confirmed that UK users should not be affected by the current service issue.

Users may experience slowness while making submissions or viewing them.

This affects students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues as a priority.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.