Tagged: links

External links in the VLE ‘not working’

We have had several reports of external links in the VLE not working, presenting users with a blank page. This affects links which are not set to open in a new window.  In most cases the web browser is blocking the linked page due to it being identified as insecure.

To view the link, a workaround is to right click the link (name) and select Open in a New Tab/Window.

Example of opening a link in a new tab/window

In the main this will affect older links that have been copied as part of the module rollover. New links are set to open in a new window by default to help prevent this problem.

Staff can change old links to open in a new window by editing them and changing the setting under External Link Options:

Change to open in a new window

Remember to Submit your changes.

Comments are welcome, however if you need help or advice please contact the IT helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

Viewing external links in Internet Explorer 8

We have had several reports of staff and students being unable to access external links that are set to open in the same window of the VLE.

This occurs when a security message is displayed and you choose to only display content that has been delivered securely. The message is displayed as Internet Explorer recognises the content as being outside of the VLE.

To resolve this you need to delete your browser history and then when you next see the message, allow content which hasn’t been delivered securely. Read the guide to see how:

http://www.leeds.ac.uk/vle/staff/guides/link.htm#tabs-3

This issue will not affect users of Mozilla Firefox, Safari or Google Chrome.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.

Viewing external links in Internet Explorer 8

We have had several reports of staff and students being unable to access external links that are set to open in the same window of the VLE.

This occurs when a security message is displayed and you choose to only display content that has been delivered securely. The message is displayed as Internet Explorer recognises the content as being outside of the VLE.

To resolve this you need to delete your browser history and then when you next see the message, allow content which hasn’t been delivered securely. Read the guide to see how:

http://www.leeds.ac.uk/vle/staff/guides/link.htm#tabs-3

This issue will not affect users of Mozilla Firefox, Safari or Google Chrome.

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk.