Tagged: marking

Resolved – Turnitin Issues

Issues with Turnitin, which prevented users from accessing the service between 14:52 on Friday 15th February – 07:06 GMT on Saturday 16th February, have now been resolved.

Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin – Issues with auto save of marks and feedback

Turnitin have informed us that there is an issue with the auto-save feature when markers use the paper-to-paper navigation option in the top right hand corner of the document viewer.

Turnitin have provided us with the following workaround:


Using the paper-to-paper navigation could mean that users lose marks and/or feedback, instead you should close the window and re-load the next paper to avoid any issues.

Apologies for any inconvenience.

Turnitin – workaround for page break rendering issues in Feedback Studio

Turnitin recently introduced a ‘high resolution’ view to the Turnitin Feedback Studio interface.

Turnitin have confirmed a bug where page breaks in some documents are not rendered in the high resolution view, and instead appear as large breaks in the text.

Students may contact you concerned that their documents have been reformatted inappropriately.

To restore the appearance of the page breaks, the current workaround is to disable the high resolution view.

Select the resolution toggle in the bottom right of the viewer and toggle high resolution off.

Page breaks will be properly represented in the normal resolution view.



Turnitin iPad App update – Access code changes

On Tuesday 13th March, Turnitin released an update for their iPad app which has some changes regarding how you add classes from Minerva into the app.

You may have noticed that it is no longer possible to generate an ‘Access Code’ from within Minerva and you are now prompted to enter an email address. Entering an email address will send a link to your email which will pass permissions into the app.

Any courses added in this way will appear in the app alongside any that you have previously added with an access code and no data will be lost.

What do you need to do?

  • To add new courses to the app, you must have the latest version of the app installed. This is the only version that supports the adding of courses by email.
  • Your email account must be configured on the same device as the Turnitin app for this process to work.
  • You must always enter the app via the button in your email to access new courses.

Is this any easier?

There may be some issues for users if they share an iPad or do not have their email configured but on the whole, the process is very similar. The new method means:

  • You do not have to be in front our your computer entering a 16 digit random code into the app.
  • You can request access to the course when convenient and accept the permission from your email later that day.
  • You can enter the email address of your teaching colleagues so they can have access to the assessments without them getting their own access code.

The app has also had a small redesign and the courses will now appear in the main frame of the app, rather than being hidden away in a menu.

Logging out

REMINDER: Logging out of the app will remove all modules and assessment data from your iPad. If you need to log out, always synch first so you do not lose any marking. You do get a warning message to confirm this BEFORE you log out. There is NO requirement to log out with this update.


We will be updating our online guidance as soon as possible.

Learning Technologies Team

Staff: Turnitin GradeMark Removed

Turnitin GradeMark, the predecessor to Turnitin Feedback Studio, has now been removed by Turnitin. 

Feedback Studio will now be the only Turnitin marking interface available when you access assignments, you will no longer be able to access the ‘Classic’ interface.

Any users who were still using Turnitin GradeMark will automatically be switched to Turnitin Feedback Studio. Feedback Studio provides the same features as GradeMark and should be familiar to staff. All pre-existing marks, rubrics and QuickMarks will continue to work as per GradeMark.

You can familiarise yourself with the new layout, by watching a short video. We have also built a full set of support guides to provide assistance if required.

If you would like help with Feedback Studio, please contact your Faculty Support or the Learning Technologies Team via the Service Desk.