If you are using Microsoft Office 365 or Microsoft Office 2013, you should save your finished work as a PDF rather than a Microsoft Word document. For OpenOffice, we recommend that you use the .odt format or save as a PDF.
Additionally the eAssessment Survival Guide covers the common pitfalls of eAssessment and what to do if things go wrong.
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Users may experience difficulties with PDF files and Apple Safari 5.1 and Firefox. In the VLE the issue occurs when staff have used the Add File option and have left the setting ‘Open in New Window’ as No.
Adobe have issued a formal advisory re Apple Safari 5.1:
The issue is caused because Safari and Firefox have no inline method of PDF display. Blackboard are aware of the issue and have advised as a workaround use of a third party plugin from Schubert|it. The plugin can be found at http://www.schuberit-it.com/pluginpdf/. This a 3rd party plugin. Blackboard did not develop nor does Blackboard or the University of Leeds provide support for this plugin.
At present, users who are able to download and use Google Chrome on their machine will be able to view PDFs without any issues.
For Staff adding PDFs to a module:
To avoid this problem, choose Open in New Window when adding a PDF file to your module in Blackboard. Here’s a screencast of how to edit one you’ve already added: http://screencast.com/t/S8exa4wDmpHi
At present there is no fix from Adobe Inc. This message may be updated as we receive more information.
NOTE: This issue is unrelated to problems experienced on some Windows machines when downloading PDFs reported here: https://vleservice.wordpress.com/2011/09/28/problem-with-viewing-pdfs-on-a-windows-pc/
We are currently investigating why some people are having issues viewing PDFs using a Windows PC. This occurs when staff have used the Add File option and have left the setting ‘Open in New Window’ as No.
Until this issues is resolved, a workaround for staff is to set the ‘Open in new window’ option to Yes (use the drop down menu to edit if you’ve already added the document.) Here’s a screencast of how to do this: http://screencast.com/t/S8exa4wDmpHi
Unfortunately we are unable to make this setting Yes by default.
Apologies for any inconvenience caused.
Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or firstname.lastname@example.org.