Tagged: receipt
Resolved – Turnitin receipt issues
From the 02/05/17 to 31/05/17 some users may not have received email receipts for assignments submitted to Turnitin. This has now been resolved.
Any receipts that students have not received via email up to 31/05/17 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2017/02/14/intermittent-email-receipts-from-turnitin/
If students don’t receive an email receipt within 24 hours of a submission on or after 01/06/17 then please contact the IT Service Desk so we can follow up the issue.
Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.VLE Service
Intermittent email receipts from Turnitin
Some Turnitin users have reported they are not receiving an email confirmation of their submission. This issue is being investigated by Turnitin engineers.
If you have made a submission recently and you have not received an email receipt, you can manually check your digital receipt to confirm the submission:
Viewing the digital receipt and checking your submission
Return to the assignment area. If you have successfully submitted your digital receipt will be available to view.
To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.
Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.VLE Service
Resolved: Turnitin Receipt Issues
Turnitin have informed us that all receipts are now being delivered to Office365 email accounts as usual.
Any receipts that students have not received via email up to 15/02/17 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2017/02/14/intermittent-email-receipts-from-turnitin/
If students don’t receive an email receipt within 24 hours of a submission on or after 16/02/17 then please contact the IT Service Desk so we can follow up the issue.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.
VLE Service
Intermittent email receipts from Turnitin
Some Turnitin users have reported they are not receiving an email confirmation of their submission. This issue is being investigated by Turnitin engineers.
If you have made a submission recently and you have not received an email receipt, you can manually check your digital receipt to confirm the submission:
Viewing the digital receipt and checking your submission
Return to the assignment area. If you have successfully submitted your digital receipt will be available to view.
To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.
Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.VLE Service
Resolved: Issue with Turnitin Receipts by Email
Turnitin have informed us that receipts are now being delivered to Office365 email accounts as usual.
Any receipts that students have not received via email since 30/11/16 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2016/12/01/turnitin-issue-with-email-receipts/
Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.
VLE Service
Turnitin: Issue with Email Receipts
Turnitin are experiencing issues with email receipts not been delivered to Office365 email accounts, meaning submissions are currently unlikely to get an email confirmation.
You can still manually check your digital receipt to confirm the submission, advice on how to do this is listed below.
Viewing the digital receipt and checking your submission
You can check that you have submitted successfully by returning to the assignment area, your digital receipt will be stored here. You will notice that the email address is different to your University one, please disregard this, all emails will be sent to your University of Leeds email account.
To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.
Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk. VLE Service
Turnitin: Submission and email receipt issues resolved
Turnitin have confirmed that the problems with emailed receipts and the screen freezing during submission should now be resolved following system updates on 6 February.
Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.
How to get your Turnitin receipt
There are currently problems with the Turnitin email receipt. Sometimes they are not delivered, or sometimes they are delivered but without the unique submission ID. This is affecting all UK Turnitin customers. Turnitin advise us that a fix should be implemented by late February. Until then, you can get a copy of the receipt by returning to the submission area in the VLE:
Turnitin: Submission and email receipt issues
Issues have been identified with Turnitin affecting the submission process and delivery of receipts by email.
Students are currently unable to submit using Safari on Mac. There have also been reports of screen ‘freezing’ when using Internet Explorer for submissions, in both cases students are advised to use an alternate browser e.g. Chrome or Firefox.
Digital receipts confirming submissions may not be delivered by email. Additionally, digital receipts may be missing the Submission ID number. You can check your assignment has been successfully submitted by following the steps in our guide: http://www.leeds.ac.uk/vle/students/assess/turnitin/ (Under the Check section > Viewing the digital receipt and checking your submission)
Turnitin are aware of the problems and are working on a resolution to the issues, we will update you via this blog once they have been resolved.
Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.
