Tagged: safari

Turnitin submissions using Safari

We recently recommended that students do not submit to Turnitin using the Safari browser.

Turnitin have now issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

We cannot confirm how widespread this issue is so please give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submissions using Safari

During recent weeks, several students have reported issues when submitting assignments in the Safari browser. This has been reported to Turnitin however we are yet receive confirmation of the cause.

While we are investigating this issue, we recommend that students do not use Safari to make submissions in Minerva and instead use the current version of Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin: Submission and email receipt issues resolved

Turnitin have confirmed that the problems with emailed receipts and the screen freezing during submission should now be resolved following system updates on 6 February.

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

Turnitin: Submission and email receipt issues

Issues have been identified with Turnitin affecting the submission process and delivery of receipts by email.

Students are currently unable to submit using Safari on Mac. There have also been reports of screen ‘freezing’ when using Internet Explorer for submissions, in both cases students are advised to use an alternate browser e.g. Chrome or Firefox.

Digital receipts confirming submissions may not be delivered by email.  Additionally, digital receipts may be missing the Submission ID number. You can check your assignment has been successfully submitted by following the steps in our guide: http://www.leeds.ac.uk/vle/students/assess/turnitin/  (Under the Check section > Viewing the digital receipt and checking your submission)

Turnitin are aware of the problems and are working on a resolution to the issues, we will update you via this blog once they have been resolved.

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.