Tagged: submission

Resolved: Turnitin Receipt Issues

Turnitin have informed us that all receipts are now being delivered to Office365 email accounts as usual.

Any receipts that students have not received via email up to 15/02/17 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2017/02/14/intermittent-email-receipts-from-turnitin/

If students don’t receive an email receipt within 24 hours of a submission on or after 16/02/17 then please contact the IT Service Desk so we can follow up the issue.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

VLE Service

Intermittent email receipts from Turnitin

Some Turnitin users have reported they are not receiving an email confirmation of their submission. This issue is being investigated by Turnitin engineers.

If you have made a submission recently and you have not received an email receipt, you can manually check your digital receipt to confirm the submission:

Viewing the digital receipt and checking your submission

Return to the assignment area. If you have successfully submitted your digital receipt will be available to view.

To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.

Download your receipt
Example of a receipt

Full guidance is available on our website, under the ‘Check’ tab: http://www.leeds.ac.uk/vle/students/assess/turnitin/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the 
online contact form, or helpdesk@leeds.ac.uk.VLE Service

Turnitin submission issues

We are experiencing an issue with Turnitin where students are unable to submit to assignments after the due date.

The issue is affecting other institutional user and Turnitin are working on a resolution. In the meantime if you need to make a submission after the due date, or have an extension where the due date has passed send the file to your school who can submit it on your behalf.

This issue does not impact on submissions made before the due date.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Update: Turnitin – Submission issue resolved

Overnight (01:50 BST) Turnitin have confirmed that the submission issue is resolved. Therefore students should be able to submit as normal.

However for staff there continues to be a delay with originality report generation. Turnitin are working to process a backlog.

We will update this blog when the report generation issue is resolved.

Update: Turnitin – problems with submitting

Turnitin are still advising that students are likely to experience long delays when attempting to submit. Also, if submission is successful, emailed receipts are delayed.

We will update this blog early tomorrow with the latest news from Turnitin.

If you’ve managed to submit, you can try to download your digital receipt as shown here: