Tagged: support

Collaborate: Staff online drop-in sessions

Do you have a question about how to use Blackboard Collaborate to deliver your online events?

Feel free to ‘drop-in’ any time on any of the dates below where facilitators from the VLE Service and SDDU will be online to answer any questions you have on the use of Collaborate.

The sessions are more suitable for colleagues who have already attended the First Steps with Blackboard Collaborate Training or for colleagues who have some experience of delivering online events and may be migrating from another platform (such as Adobe Connect).

When:

Thursday 20th October, Monday 21st November or  Tuesday 6th December

Session time: 12:00 – 13:00

Session link: here

Joining the Session 

  • All staff managed Windows desktops already have the Blackboard Collaborate Launcher already installed.
  • If you are using your own PC or Mac see this guide.
  • Access the test room to configure your audio before the session.
  • Please ensure you have an appropriate headset available as you will be expected to ask your question using audio.
  • Type in your name when requested. It might take a few minutes to join the room so please be patient.
  • For technical issues please email itservicedesk@leeds.ac.uk or phone 0113-3433333.

We look forward to meeting you online.

Collaborate: Staff online drop-in sessions

Do you have a question about how to use Blackboard Collaborate to deliver your online events?

Feel free to ‘drop-in’ any time on any of the dates below where facilitators from the VLE Service and SDDU will be online to answer any questions you have on the use of Collaborate.

The sessions are more suitable for colleagues who have already attended the First Steps with Blackboard Collaborate Training or for colleagues who have some experience of delivering online events and may be migrating from another platform (such as Adobe Connect).

When: Tuesday 19th July, 12:00 – 13:00

Session link: https://goo.gl/P0UqLL

Joining the Session 

  • All staff managed Windows desktops already have the Blackboard Collaborate Launcher already installed.
  • If you are using your own PC or Mac see this guide.
  • Access the test room to configure your audio before the session.
  • Please ensure you have an appropriate headset available as you will be expected to ask your question using audio.
  • Type in your name when requested. It might take a few minutes to join the room so please be patient.
  • For technical issues please email itservicedesk@leeds.ac.uk or phone 0113-3433333.

We look forward to meeting you online.

Staff Drop in Clinics

Staff:

Any VLE functionality you’ve been avoiding? Want to ask an expert? Great ideas but don’t know where to start? Interested in using Blackboard Collaborate?

We are offering staff drop in clinics on the following days:

Faculty of Biological Sciences Staff Only
When: Monday 11th April, 14:00-15:30
Location: Irene Manton North Cluster

All staff
When: Wednesday 13th April, 10:00 – 11:30 and 14:00 – 15:30
Location: Teaching Room 2, Level 1 Laidlaw Library

All staff – Virtual drop in
We are also offering an additional virtual session using Blackboard Collaborate.

When: Thursday 14th April, 10:00 – 16:00
Location: Online using Blackboard Collaborate
Session link: goo.gl/Sg1teR (this link will only work when the session is underway)
Note: You will need download and open the .collab file to access the session. The file will be saved to your downloads folder. Detailed information on this is available in the guide.

Prepare for the session:

  • Ensure your PC has the Blackboard Collaborate Launcher installed. All staff managed Windows desktops already have Collaborate installed, if you are using your own PC or Mac see the guide.
  • You will need a microphone.
  • Access the test room to configure your audio before the session.

Want a drop in clinic in your School or Faculty? Dial 33333 and ask for a callback.

What you think about Blackboard 9.1: post-pilot feedback

Last week the VLE Support Service piloted the training and user documentation to support the VLE upgrade to version 9.1. This follows on from user testing sessions that took place last year in November and December. Faculty VLE advisors from around the University were invited to pilot two one-hour Review & Prepare sessions, targeted at existing users of the VLE. The first session, Getting Started with Blackboard 9.1 covers some of the most common uses of the VLE and highlights changes to the interface and in the way tasks are undertaken at the moment. The second session, New Features in Blackboard 9.1 explores new and more advanced functionality.

Feedback from the pilot was very positive, with participants finding the two short sessions very useful for current VLE users. Participants also welcomed the new features that Blackboard 9.1 will bring to Leeds, including on-screen contextual help, new drag and drop functionality and significant improvements to the Group tool and a new Grade Centre.

We would like to thank all colleagues who gave up their valuable time to assist us with testing training and support materials. SDDU are now in the process of finalising training which will be available from May.

Drop in sessions

The VLE Service offers Drop In sessions where staff can come for help with building their module in the VLE. The sessions are informal with no presentation, just one-to-one help as required. We are happy to visit your Faculty if this would be useful for your staff. We will need your help with:

  • Booking a suitable computer cluster
  • Suggesting a suitable day/time
  • Advertising the event to your staff

If you are interested, please contact the VLE Service to discuss further.

VLE support over the Christmas vacation

As the University is closed from 23 December – 4 Jan any helpdesk or support queries will remain unanswered during this period. We will respond to any queries on our return.

Merry Christmas and Happy New Year from the VLE Service

Comments are welcome, however if you need help or advice please contact the ISS helpdesk on tel (0113) 343 3333, or helpdesk@leeds.ac.uk