Tagged: turnitin

Turnitin issue

Staff may see a 404 error and the message ‘Sorry, the page you requested does not exist’ when clicking on the Title of a student’s paper in the Turnitin inbox.

The workaround is to open the paper by clicking on the Similarity or Grade icon instead:

Similarity and grade icon

Or if using the Groups view, click on the Originality Score/Report links:

Originality Score/Report links

This issue has been reported to Turnitin and we will update this blog when it is fixed.

Turnitin issues

Turnitin is experiencing an unexpected service disruption.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues as a priority.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

 

Turnitin submissions using Safari

We recently recommended that students do not submit to Turnitin using the Safari browser.

Turnitin have now issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

We cannot confirm how widespread this issue is so please give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submissions using Safari

During recent weeks, several students have reported issues when submitting assignments in the Safari browser. This has been reported to Turnitin however we are yet receive confirmation of the cause.

While we are investigating this issue, we recommend that students do not use Safari to make submissions in Minerva and instead use the current version of Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Turnitin Submission Issues

Between 10:00 and 14:00 today, some students may have had issues submitting to Turnitin. This issue only affected students that had not previously submitted to Turnitin at the University of Leeds, as they did not have an account on the Turnitin system.

This issue has now been resolved and all students can submit as normal.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.