Turnitin – Document Viewer issues

Turnitin have advised us that staff may experience issues accessing the Document Viewer service.

Update 19/05 -Some users may have experienced problems with TurnitinUK between 14:00 and 17:00 yesterday. The issue has now been resolved.

Comments are welcome, however if you need help or advice please contact the IT helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

Issue resolved: Turnitin User Agreement dialog

All users accessing the service today will see the following text displayed:

Turnitin User Agreement

Users MUST select “I Agree — Continue” to use the service.

If you select the disagree option, you will have to go back to the Turnitin inbox and start again.

Update: Turnitin have updated their alert on this issue and the User Agreement dialog should no longer display.

VLE Service

Turnitin – Access issue resolved

Turnitin have advised us that staff and students may experience difficulty accessing and submitting to Turnitin.

Update 09:40: The issue is limited to Campus. Access outside of the University network is unaffected.

Update 11:20 – Issue resolved: Turnitin have confirmed that some users may have problems accessing Turnitin via the Campus network between 08:00 and 10:30 BST.  This has now been resolved.

Turnitin – scheduled maintenance Saturday March 7

Turnitin have informed us that the service may be intermittently unavailable during a maintenance period on Saturday, March 7th 3pm-7pm.

They encourage staff to modify assignment due dates either before or at least several hours after the scheduled maintenance window.

Comments are welcome, however if you need help or advice please contact the IT helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

Turnitin: Problems submitting your file?

If you are using Microsoft Office 365 or Microsoft Office 2013, you should save your finished work as a PDF rather than a Microsoft Word document. For OpenOffice, we recommend that you use the .odt format or save as a PDF.

For more information about files and common problems with submissions see the Turnitin guide.

Additionally the eAssessment Survival Guide covers the common pitfalls of eAssessment and what to do if things go wrong.

eAssessment_Survival_Guide

Comments are welcome, however if you need help or advice please contact the IT helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

Fixed: Manual enrolments & Organisation emails

Two issues introduced during the summer 2014 upgrade are now fixed:

Manual enrolments – Staff can once again manually enrol users onto VLE modules/organisations (with the student/participant role).

NOTE: Any staff and students that are either delivering or officially studying a module should continue to be added via the usual method in Banner. Further information on enrolments is available in our guide.

Email tool in organisations – It is now possible to send emails via organisations.

Comments are welcome, however if you need help or advice please contact the IT helpdesk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.