Turnitin bulk downloads issue

We are currently tracking an issue with Turnitin bulk downloads where assessment areas have been set up for anonymous submission.

Attempting to download these assessment types is producing the following error message:

“There was an error processing your request.”

The issue has been escalated to the vendor for resolution.

Resolved – Minerva module list not loading


[UPDATE 10:03] This issue is now resolved.



Please accept our apologies for the problems accessing your modules. We’ve temporarily enabled the default Blackboard module and organisation lists so you can all get working again. We are continuing to work with the vendor to resolve the issue.

We have temporarily enabled the default Blackboard Module and Org lists so that you can continue working.

Gallery view available in Collaborate Ultra

Blackboard Collaborate has introduced gallery view, which enables the moderator to see up to 25 videos at one time. It has a zoom control that can be used to reduce or increase the number of videos visible.

There is also the choice of tiled view or speaker view, which puts greater emphasis on the person speaking.

Gallery view is currently only available to moderators, but will be extended to participants later this year. Make sure that you are using a fully supported browser such as Google Chrome or Edge Chromium (Safari and Firefox do not support gallery view at present).

More information is available on Blackboard’s website.

Minerva upgrade – Complete

Our maintenance is now complete and Minerva is available again.

We do not anticipate any problems, but will continue to monitor the system closely.

Remember: Minerva supports the most recent and penultimate release versions of all major desktop browsers:

  • Google Chrome
  • Microsoft Edge
  • Firefox Quantum
  • Safari (Mac Only)

For the best experience or if you are experiencing issues logging in as highlighted in the image below, make sure you clear your browser’s cookies, cache and restart it before using Minerva.

For guidance on how to clear your cache, follow this link then select the appropriate browser: https://it.leeds.ac.uk/it/it?id=kb_article&sysparm_article=KB0012271

As part of the maintenance, an issue where PDFs would not fully dislplay in Google Chrome has been resolved (https://vleservice.wordpress.com/2020/02/20/google-chrome-bug-viewing-pdfs/).

If you need help or advice, please contact the service desk by filling in the online contact form, or email itservicedesk@leeds.ac.uk.

Reminder: Minerva upgrade today from 6pm

Due to essential maintenance, we are planning to upgrade Minerva. To reduce the impact on staff and students, the work will take place over a weekend. The work is planned to take place from 18:00 on Friday, 26th March until late Saturday, 27th March.

During this maintenance Minerva will not be available and you won’t have access to content. Access to other University systems, such as Outlook, OneDrive and Student/Faculty Services, will be unaffected.

‘Bad Request’ errors in Google Chrome?

If you see the following error when trying to log into University Services with Google Chrome:


Bad Request - Request Too Long HTTP Error 400

Try the following:

  • Clear the browser cache completely.
  • Clear the browser cookies.
  • Restart the browser and try again.

In Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.

Be aware, you will be logged out of any services you are currently logged in to.

Should this solution fail, don’t hesitate to contact the IT Service Desk

Blackboard Ally maintenance – 20 March

Blackboard Ally will be undergoing scheduled maintenance on Saturday 20 March 6am-1pm GMT.

During the maintenance window Ally will still be handling events and new files, however processing may be delayed. This means students may experience delays if downloading an alternative format and staff may see delays with ally processing files/presenting accessibility information.

Apologies for any inconvenience caused.

Timetable maintenance

Scheduled for 19 March 2021 at 22:00 GMT, expected to last 1 hour.

Our vendor will be performing maintenance work on the MyTimetable hosting platform which provides your timetable view. During the maintenance window your timetable may be unavailable for about 10 minutes.

Please accept our apology for the disruption.