Turnitin Submission Issues

Between 10:00 and 14:00 today, some students may have had issues submitting to Turnitin. This issue only affected students that had not previously submitted to Turnitin at the University of Leeds, as they did not have an account on the Turnitin system.

This issue has now been resolved and all students can submit as normal.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Issue Resolved: Downloads from Turnitin

Issues with Turnitin, which prevented users from downloading ‘Online Grading Papers’, have now been resolved.

Users should be able to request papers and download the generated zip file.

Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Issue: Downloads from Turnitin

We have been made aware of a potential issue when staff download the ‘Online Grading Paper’ from the Turnitin inbox. Intermittently the download will fail or papers will be missing from the generated zip folder.

This does not affect downloads of ‘Originally Submitted Files’.

Turnitin have acknowledged this issue and are currently investigating.

Partial Failure MessageTurnitin_Download_2Files

Full Failure MessageTurnitin_Download_Failure

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Resolved – Turnitin Unavailable

Issues with Turnitin, which prevented users from accessing the service between 10:48 – 13:33 BST on Thursday 25th October, have now been resolved. Apologies for any inconvenience.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.