The Turnitin UK service was presenting problems for users accessing the grading and feedback interfaces this afternoon between approximately 15:15 and 17:45.
We are pleased to report Turnitin have now resolved the issue.
Keep up to date with Turnitin service status at https://twitter.com/TurnitinStatus
Between 10:00 and 14:00 today, some students may have had issues submitting to Turnitin. This issue only affected students that had not previously submitted to Turnitin at the University of Leeds, as they did not have an account on the Turnitin system.
This issue has now been resolved and all students can submit as normal.
Apologies for any inconvenience caused.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.
Issues with Turnitin, which prevented users from downloading ‘Online Grading Papers’, have now been resolved.
Users should be able to request papers and download the generated zip file.
Apologies for any inconvenience.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.
We have been made aware of a potential issue when staff download the ‘Online Grading Paper’ from the Turnitin inbox. Intermittently the download will fail or papers will be missing from the generated zip folder.
This does not affect downloads of ‘Originally Submitted Files’.
Turnitin have acknowledged this issue and are currently investigating.
Partial Failure Message
Full Failure Message
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.
Users can now log on to Minerva again.
Apologies for the inconvenience caused.
Minerva cannot be accessed at present/is not responsive for those logged in.
We are investigating this urgently.
Apologies for any inconvenience this may cause.
Issues with Turnitin, which prevented users from accessing the service between 10:48 – 13:33 BST on Thursday 25th October, have now been resolved. Apologies for any inconvenience.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.
