Turnitin recently introduced a ‘high resolution’ view to the Turnitin Feedback Studio interface.
Turnitin have confirmed a bug where page breaks in some documents are not rendered in the high resolution view, and instead appear as large breaks in the text.
Students may contact you concerned that their documents have been reformatted inappropriately.
To restore the appearance of the page breaks, the current workaround is to disable the high resolution view.
Select the resolution toggle in the bottom right of the viewer and toggle high resolution off.
Page breaks will be properly represented in the normal resolution view.
Users may have experienced slowness while making submissions or viewing them on Tuesday 08/05/2018.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or email@example.com.
Turnitin no longer support the use of IE11.
Turnitin now support the latest and one previous version of Chrome, Firefox, Safari, and Microsoft Edge.
- Firefox (Quantum)
- Chrome (66)
- Safari (11)
- Microsoft Edge
For users of the current campus Windows desktops, macOS or Linux machines, we recommend you use the latest Google Chrome, or the latest Firefox Quantum browsers for Turnitin specific work.
These browsers are also suitable for all other Minerva activity.
Issues with Turnitin, which prevented users from making and viewing submissions between 14:00-16:57 BST on Wednesday 28th March, have now been resolved. Apologies for any inconvenience.
Turnitin are currently investigating a widespread issue which may stop staff users accessing or viewing papers in Feedback Studio.
The issue may also be causing slow submission for students. We will update this blog when we have any further updates.
Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or firstname.lastname@example.org.