Issues with Minerva

Some users are still having issues with Minerva; including possible slow load times.

Engineers are investigating this issue as a matter of priority. If you are affected by this issue, then please let the Service Desk know: https://leeds.service-now.com/it?id=service_status&service=0d3f67556f5a150002935a8e5d3ee451

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

LTN Meeting – Learning Technologies Team: Here to help!

The next meeting of the Learning Technology Network (LTN) will be hosted by the Learning Technologies Team on Tuesday 22nd January from 2-3pm in LUBS, Charles Thackrah G.05.

Based in the library the team are responsible for the support and customisation of Minerva (Portal & VLE) and integrated third party tools. They also work with Library colleagues to create online learning resources.

This meeting will focus on things you might not know about Minerva, what’s on the horizon for 2018/19, and the support and training on offer.

There will also be the opportunity for questions and feedback.

Book online at: https://uolr3.leeds.ac.uk/temcatsearch(bD1lbiZjPTUwMA==)/details.htm?gd_objid=50145238 or contact academicdev@leeds.ac.uk for further information.

Turnitin submissions using Safari

We recently recommended that students do not submit to Turnitin using the Safari browser.

Turnitin have now issued the following guidance when submitting with Safari:

In a small number of cases, corrupt caching settings within the Safari browser has caused the session to hang and submissions to fail. If this occurs then users should take the following steps:

  1. Go to the Safari Preferences > Privacy tab > Manage Website Data.
  2. Look for and remove the three cached websites below: (All three may not be present)
    – googlesyndication.com
    – googleservices.com
    – turnitinuk.com or turnitin.com
  3. Close and reopen Safari.
  4. Try submitting again.

We cannot confirm how widespread this issue is so please give yourself extra time to submit if you are submitting using the Safari browser. Follow the steps above if your submission fails. Alternatively, you can submit using Google Chrome or Mozilla Firefox.

Apologies for any inconvenience caused.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or itservicedesk@leeds.ac.uk.

Issue with Chrome extension for Collaborate Ultra users

There are currently issues with Collaborate Ultra when accessing the tool via Chrome v71. This new version of the browser stops users from being able to add the ‘Share Desktop’ extension from within a Collaborate session. This will only occur when trying to share an application from a machine for the first time.

Blackboard are currently looking into the issue. A quick workaround would be to use Firefox to access Collaborate Ultra at present.

Alternatively, you can install the Chrome extension manually using the following steps:

  1. Make sure Chrome is up to date: chrome://settings/help
  2. Restart your computer
  3. Open Chrome and download the extension directly from: https://chrome.google.com/webstore/detail/desktop-sharing/ajojghojfapedgfkjmhchgblmjfanggo
  4. Click “Add to Chrome”
  5. Close or Quit Chrome
  6. Open Chrome and check the “Desktop Sharing” extension is installed and “on” in chrome://extensions
  7. Try application sharing in Collaborate Ultra