Turnitin submission problems

Turnitin is displaying an invalid file type error when you try to submit a file to a submission area.

This issue is being reported by other institutions and has been escalated to the vendor.

If you have a Turnitin deadline this morning and encounter the error please contact your school immediately, and log a report with the IT Service Desk on Tel 0113 343 3333

We will update you when we have more information.

VLE Service

Resolved: Turnitin Receipt Issues

Turnitin have informed us that all receipts are now being delivered to Office365 email accounts as usual.

Any receipts that students have not received via email up to 15/02/17 will not be resent. Students can still download the digital receipt manually, information on how to do this can be found in our previous blog posting: https://vleservice.wordpress.com/2017/02/14/intermittent-email-receipts-from-turnitin/

If students don’t receive an email receipt within 24 hours of a submission on or after 16/02/17 then please contact the IT Service Desk so we can follow up the issue.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, via the online contact form, or helpdesk@leeds.ac.uk.

VLE Service

Intermittent email receipts from Turnitin

Some Turnitin users have reported they are not receiving an email confirmation of their submission. This issue is being investigated by Turnitin engineers.

If you have made a submission recently and you have not received an email receipt, you can manually check your digital receipt to confirm the submission:

Viewing the digital receipt and checking your submission

Return to the assignment area. If you have successfully submitted your digital receipt will be available to view.

To download a copy of your digital receipt as a PDF click on the download icon, then select digital receipt.

Download your receipt
Example of a receipt

Full guidance is available on our website, under the ‘Check’ tab: http://www.leeds.ac.uk/vle/students/assess/turnitin/

Comments are welcome, however if you need help or advice please contact the IT Helpdesk on tel (0113) 343 3333, via the 
online contact form, or helpdesk@leeds.ac.uk.VLE Service

Resolved: Turnitin Server Issues

Turnitin have fixed the issue where users were receiving a ‘Server Error’ page.

Students should now be able to submit files and staff should be able to access submissions with no issues. If issues do persist then please contact the IT Service Desk.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.

Turnitin Server Issues

We are experiencing an issue with Turnitin where users are receiving the message ‘Internal Server Error – Read’.

This issue could affect students when attempting to submit and staff when they attempt to view files through Turnitin.

This issue is affecting all Turnitin institutions and their engineers are looking into the issues.

Comments are welcome, however if you need help or advice please contact the IT Service Desk on tel (0113) 343 3333, or itservicedesk@leeds.ac.uk.